About this privacy policy
This privacy policy provides an overview of how we comply with data protection legislation to protect the rights of the individuals we deal with. It sets out:
  • How we collect personal information
  • What personal information we collect, and why
  • How we safeguard personal information
  • With whom we share personal information, and why
  • Your rights under data protection legislation
  • How to make a complaint

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. By continuing to use this website you are consenting to the terms of this privacy policy, if you do not consent you must leave this website now.

How we collect personal information

Google Analytics
We may also use true first party persistent cookies to provide us with visitor information for the purpose of analysing visitor behaviour. We are currently trialling a system by Google.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.


We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

Through completion of online forms on our website
We collect information about you when you register to use our website and services.
We collect information about you if you complete any of the various forms on our site to contact us, make enquiries, apply to us, respond to surveys or give us feedback.
We need you to give us certain information, which will be indicated on the form. It would help us if you give us any other information we ask for that you think might be relevant but you are under no obligation to do so.

Through web site statistics
We do keep a record of traffic data which is logged automatically by our server, such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit. We also collect some site statistics such as page hits and page views. We are not readily able to identify any individual from traffic data or site statistics.

By you contacting us by other methods other than the website
The website provides various telephone and fax numbers and email addresses for you to contact us. We will collect information from you through any of these methods.
We may also collect other information you supply to us after your initial contact with us.

Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.


What personal information we collect, and why

The information we collect about you will depend on the nature of your business with us.
Here is a brief description of the information we collect and how we use it.


Direct marketing preferences
When you give us your contact details, we may ask you whether or not you would like to receive further information from us. This may be our own information or that produced by our subsidiaries or by other organisations. We may send this information to you by a variety of means, including email and post. If you do agree, you can change your mind at any time and ask us not to send you further information (see your rights under data protection legislation

How we safeguard personal information

We recognise that you retain rights in the personal information we hold about you. We will keep that information secure, and use it only for specific legitimate purposes.
We have obligations to keep personal information secure, which we take seriously
We will keep personal information secure by taking appropriate technical and staff measures against the unauthorised or unlawful processing of that information and against its accidental loss, destruction or damage.
We take steps to ensure the personal information we have is high quality. However we cannot do this without your help so please ensure you give us accurate information, tell us as soon as possible of any changes, and tell us as soon as possible if you notice mistakes in the information we hold about you as this helps us to keep our information reliable and up-to-date. We will also contact you from time to time to check whether the information we have on you is still accurate and up to date. We will keep personal information until you inform us you no longer wish us to Information relating to funding is kept for as long as is required by the funders.

We keep confidential information confidential
Please note that under the Freedom of Information Act 2000 (FOIA), we are only permitted to protect information that is actually confidential in law and where if we were to disclose it, we could be sued for breach of confidence. Information you give us which you may consider to be confidential, or may mark as confidential, may in fact not be confidential in law or protected under FOIA. However in respect of any information we receive from you that is truly confidential, we will take steps to ensure it remains confidential.

With whom we share personal information, and why
Almost all our sharing of your information will be at your specific request. So most of the time, information is shared on a case-by-case basis.
Please note that we may be required to disclose information about your business in response to a request for information under the Freedom of Information Act 2000, unless an exemption applies.

Your rights under data protection legislation

You have various rights. You are most likely to want to exercise the following

  • Your right to see a copy of the information we hold about you, on payment of a minimal statutory fee which is currently USD$10. Before we agree to this, you must provide with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it.
  • Your right to be removed from our mailing lists. Instructions on how to stop further mailings will usually be contained in any direct marketing material we send you. Otherwise please contact  Support.
  • Your right to correct any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.


How to make a complaint

Any complaints about our handling of personal information should be addressed to Support. We aim to respond to your complaint within 21 days of receiving it.
We will always review our procedures and practices in line with any justified complaints.